How do I cancel my withdrawal?

If you haven't yet confirmed your withdrawal request, you can cancel it by clicking Cancel Withdrawal found on your confirmation email.

You can also cancel an unconfirmed withdrawal in the secure client area. Go to the 'Withdrawal' section and select the 'History' tab. Unconfirmed withdrawals are automatically cancelled after one hour.

If you've confirmed your withdrawal you'll need to request us to cancel this withdrawal via live chat. Please note that if your withdrawal is in the pending stage we might be able to cancel, contact Support through our Live channels or email so we can assist you. If your withdrawal is in the processing stage we won't be able to cancel it.